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Whatever your query, we're here to advise - from information on placing an order and delivery times to size charts, buying guides and about us.
Are you looking for questions related to our app?

  • What if I later see an item auctioned for less than I paid?

    We offer a lifetime lowest price guarantee: if you see the same item for sale on one of our channels or the live auction on our websites at a later date and notify us immediately, we will happily credit the difference to your account with us for you to use towards future purchases. This guarantee is for items purchased in our auctions only and does not apply where the subsequent sale is part of a clearance event, or where it is the sale of seconds or ex-demo items.Please note that the Gemporia Lifestyle is predominantly a clearance avenue so items sold on the Gemporia Lifestyle cannot be used to generate a price promise against items sold on Gemporia or the static-priced Gemporia website.

  • Where can I see Gemporia on TV?
  • Who provides the Gems TV channel?