Aftercare

Excellent service not too long a wait

Avril - 16/07/2018

Excellent

Deborah - 24/06/2018

As when I last had a ring resized, the ring came back fittingly perfect and you would never know it had been made larger

Carol - 24/06/2018

My mum the ring was for she needed it resizeing and re marking I did leave a note asking for the bits over as it was going down in sizing to be added to bottom middle of ring. God the platinum was not added back and is so skinny it looks like it’s gonna break why the offcutys could not be added back I don’t know. My has bad eyes and she mentioned it to me that it’s really skinny. So that’s unacceptable if I’ve paid the money it should have been traded back to me or reapplied to rinmg

Pam - 23/06/2018

Great ad always. Thank you.

Wendy - 21/06/2018

Ring fits perfectly and I can wear it - looks beautiful

Janette - 21/06/2018

Fabulous

Lee - 14/06/2018

Excellent

Julie - 14/06/2018

Great thanks

Avril - 13/06/2018

Very glad Gems has the after care service as on the high street it would cost me a fortune , to have my resizing done . In reality it cost me a pittance. Thank you Gems

Sandy - 13/06/2018

Highly recommend **

Jacqueline - 13/06/2018

Very pleased with work.

William - 11/06/2018

When the ring arrived it was too large for me. I used the Gemporia resizing service which was quick, simple and affordable. The ring now fits perfectly and I'm very happy with it.

Victoria - 11/06/2018

Great service, great value for money. Very professional

Paul - 09/06/2018

Easy to follow. A bit lengthy however I am happy with final result.

Robert - 07/06/2018

Great resizing service, good that this is now available inhouse.

Ruth - 07/06/2018

Excellent job fits well.

Janice - 06/06/2018

Excellent service. Received a call to confirm price of resize and for the new hallmark I needed. Took around 2 weeks and my ring came back cleaned and polished. Very happy.

Alexandra - 01/06/2018

Resize work was completed to high standard, items were cleaned and packed looked like new. Very happy and will definitely use this service again if required.

Anonymous - 30/05/2018

Nicely resized - very pleased.

Judith - 29/05/2018

The resizing was everything I needed. Love my tanzanite ring, now that it fits..

Michelle - 28/05/2018

Ease of process. Good customer care and pleased with result

Paul - 25/05/2018

Quick service

Donna - 24/05/2018

Very pleased with my rings and the service

Valerie - 23/05/2018

Very happy with the resize service

Anonymous - 23/05/2018

Good fit, quick return, thank you

Melody - 20/05/2018

this is the size i am and it fits perfectly

Christine - 20/05/2018

Fantastic service. Ring now perfect size.

Marie - 16/05/2018

Very good service.

Patricia - 15/05/2018

I was doubtful whether a resize was possible and in fact was told in the first instance that it wasn't possible due to the type of setting used. Some time later I was pleased to learn that it had been done! Excellent news! My only suggestion for improvement is in the administrative process. There was no confirmation that my items had been received, no indication of the expected timescales for the resizes and it was some time before I was contacted about the items sent. Gems just need to be a little mindful that we are sending in our items without any reference at all except a post office tracking number. The whole process took much longer than I expected (roughly 6 weeks) but the ring looks great! Thanks to the resize team 😙

Anonymous - 14/05/2018

RESIZED 2 rings I had purchased from the company, I was informed when they were recieved & when they were dispatched, both rings were sized to perfection. I will definately use Gemporia for resizing again.EXCELLENT SERVICE WELL DONE!!!

Janet - 12/05/2018

Resizing team are really good. Will continue to send more work their way.. wish I could send non Gems purchased things too though.. got s few rings that need enlarging and three times cost at jewellers.

Judith - 12/05/2018

Great service but it takes long.

Barbara - 12/05/2018

Absolutely excellent, the workmanship is perfect . I will always use Gemporia to re-size my rings in the future and already have and will recommend Gems to my friends if they need to change the size of their ring. It was very re-assuring to receive an e-mail saying you had received my ring for re-sizing. Thank you Gems for being so thoughtful and efficient.

Carol - 10/05/2018

Thank you so much my ring is remarkably gorgeous and would not have sent it anywhere else as I adore the stone and setting. I'm sure I will trust Gems again should I need to have another resize completed.

Madeleine - 10/05/2018

Great thankyou

Vivienne - 10/05/2018

Thanks, I know resizing must be difficult without seeing the customer however there really does not seem to be any difference in this ring I have had back.. This is the 2nd poor experience I have had in your resizing so will go back to my local service in future. Not impressed with your resizing service at all I am afraid, sorry as everything else is wonderful.

Deborah - 10/05/2018

Excellent. Thank you.

Mary - 06/05/2018

So far I cannot fault this service. My bracelet is now a perfect size. What more can I say.

Paramjit - 04/05/2018

Lovely jewellery. I would recommend Gemporia to anyone.

Elizabeth - 04/05/2018

Great servce

Anonymous - 04/05/2018

The resize of the ring was perfect.

Christine - 03/05/2018

Excellent job done

Charmiane - 03/05/2018

Resizing done really well and very professional finish. Thank you.

Gail - 03/05/2018

Fantastic work Just Love my Ring x

Susan - 03/05/2018

resize was done very quickly and excellent quality wouldnt no its been resized very pleased one happy customer

Christine - 02/05/2018

The job was done well

Janet - 02/05/2018

Very pleased with the resize - Thank you resizing team!

Lisa - 02/05/2018

This was to repair my ring. It looks good but I haven't worn it yet.

Anonymous - 02/05/2018

Great service

Frances - 01/05/2018

Perfect re-size from N-O to P-Q came back with great fit and all spruced up to! Thank you

Alison - 30/04/2018

Amazing job so happy you cannot tell it has been resized. Will definitely use the service in the future if I need it

Evelyn - 29/04/2018

Good job :-) just leave a bit more than 24 hours to get credit card details. This isn't always enough when you have a busy job and travel a lot. It was lovely getting a thank you note from your colleague who looked after my order :-)

Anonymous - 29/04/2018

The resizing of the ring was fine i was happy with the work done . Thankyou.

David - 27/04/2018

Very good and at great price

suzanne - 27/04/2018

SO HAPPY fits perfect and would highly recommend to all PERFECT

Kath - 26/04/2018

The ring has been resized well and I am now enjoying finally being able to wear it at last.

Sally - 23/04/2018

Efficient., speedy and good value.

Anonymous - 22/04/2018

Excellent price and perfectly done.

Paula - 20/04/2018

Perfect fit after re-sizing

Seema - 19/04/2018

Professional, exceptional and very reasonably priced. Great communication every step of the way. Very highly recommended.

Clare - 18/04/2018

It appears to fine.

Elizabeth - 14/04/2018

Great service I highly recommend

Sally - 14/04/2018

The resizing of the ring was completed in a very short time and the price was very reasonable indeed. I am very happy indeed and cannot wait to wear it.

Margaret - 12/04/2018

good service

Susan - 08/04/2018

Excellent

Jan - 05/04/2018

Very pleased you would not know the ring has been resized and a fraction Of the price quoted from a well known jeweller

Lesley - 04/04/2018

Highly recommend the re-sizing service,very reasonable too,many thanks.

Cath - 31/03/2018

Aftercare team did a great job,many thanks,cannot fault,highly recommend and sooo reasonably priced.

Cath - 31/03/2018

Very happy with the resize. Thank you.

Anonymous - 30/03/2018

The resizing has now made my ring too small , I called customer service and they advised to return and someone would call me so hoping will be resolved

Deborah - 30/03/2018

I rated this poor not bad only because the other resizes that I have had done were excellent. This re-size has been done so badly with the band being rough when returned and after calling Gems I then saw that the band wasn't just rough it was broken. Absolutely awful.

Michelle - 30/03/2018

I have had a few rings re-sized and couldn't be happier, and great value too, thank you so much

Jacqueline - 29/03/2018

Excellent job very pleased

Lee - 29/03/2018

Amazing job. Actually a repair and strengthening of a lovely ring

Anonymous - 28/03/2018

I have never used this service before. Very impressed and a good price. You know what you have to pay up front.

Maureen - 25/03/2018

fits perfect

Kim - 24/03/2018

Excellent, quick, lovely service. Gives me more flexibility to order what I want and not restricted by size available.

Deborah - 23/03/2018

personal service..thank you

Susan - 22/03/2018

no problems at all with two rings that have been resized

Juliet - 22/03/2018

My Mercury Mystic Topaz ring is now a perfect fit. Would not hesitate to use this service again.

Linda - 21/03/2018

Excellent work done to resize my ring . Thankyou

David - 20/03/2018

The re-size itseolf was good - though the ring wasn't. As the original ring had a couple of boulder opals that looked sunken down and were below the others, I asked Gemporia if they would re-size a different ring for me....however the replacement had one boulder opal that wasn't the same blue as all the others: it was turquoise in colour and had no coloured "sparkly bits" in it, so I have asked for a refund. As I have had to pay two lots of return postage on rings that weren't up to their usual standard, I iope that Gemporia will do the right thing and refund me the postage.

Stephanie - 17/03/2018

I was very impressed the ring was beautifully resized. It was the first time I have used this service, I usually get my local jeweller to do it which can be expensive. I will certainly have all rings resized by you in future. Thank you so much.

Patricia - 16/03/2018

Great, perfect size, speedily carried out and kept updated on progress.

Linda - 14/03/2018

Very happy with Gemporia resize service. My rings fit perfectly now. No damage to the stone at all. I would recommend that you use them.

Aarti - 12/03/2018

I couldn't have been more pleased with the quick service and excellent resize. Never had a resize before but would not hesitate to recommend this service and at a very reasonable price.

Penny - 06/03/2018

Over the moon with the results

Christine - 05/03/2018

Good job done on resizing.

Helen - 04/03/2018

Have used resize service quite a few times now and would always recommend it- HOWEVER- on this occasion I would like to know why one solitary ring was packed in your larger boxes- which do NOT fit through letterboxes. I had to wait several days then drive to the sorting depot after work to pick up the large box with just one ring inside.

Anne - 04/03/2018

Perfect, couldn't tell how they'd done it. Completely invisible resize.

Eleanor - 03/03/2018

resized perfectly with minimum fuss

William - 03/03/2018

Delighted I can now wear my beautiful diamond band ring you guys did a fantastic job thanks

Catherine - 03/03/2018

Thanks

Anonymous - 02/03/2018

Very good. Very efficient. Kept me informed all the way through sending ring for resizing to receiving it back. Will use this service again

Nora - 24/02/2018

A beautiful ring, very good value for money

Adele - 24/02/2018

Left one of the rings with a very thin part on the ring and when held up to the light you can see how poor the resize is also it's still too small it's a different size to the other one they did which both were to be size L I also waited 3 weeks for this resize to be done. I'm going to send it back but not happy about this I've paid for something and now have to do more to get it so I am happy with it.

Carolyn - 23/02/2018

Fantastic. Was not sure if ring could be resized from P-q to t-u. Gemporia Aftercare artistes(love you!:) did it and am sooo pleased with the result. the ring has not been off my finger since, no qualms in having anything resized now, which is great with the choice of jewellery Gemporia provide. Excellent.

Anonymous - 23/02/2018

Great service, but remember to factor in the return special postage which bumps the cost up a bit.

Shelleigh - 23/02/2018

Excellent

Michelle - 23/02/2018

fast resize

Susan - 22/02/2018

Perfect resize.

Vivienne - 21/02/2018

Very impressed with the workmanship, low cost and speedy turnaround on the two rings I sent for resizing. Many thanks.

Zsuzsanna - 21/02/2018

Wish you would also resize rings bought elsewhere

Anonymous - 16/02/2018

Great quality resize

Avril - 16/02/2018

Love my ring... It was too big so I sent it back to be re-sized by gemporia and was once again impressed by the service, price and speed of re-delivery. THank you!

Anonymous - 16/02/2018

Fast and efficient service but woyld expect nothing less from Gemporia

Christine - 16/02/2018

Great job done as usual

Lee - 15/02/2018

sent two rings to resize one came back fine the service was quick the second a lorique was charged for sent a email was sorted out quickly but on return of ring the stone was chipped sent back i am still waiting for this to be resolved sent another email yesterday to ask still awaiting reply not happy at all

Juliet - 15/02/2018

An excellent, reliable service. Rings look great. Thank you Gems.

Elizabeth - 15/02/2018

good workmanship

Susan - 14/02/2018

Can not fault this service.

Sheila - 14/02/2018

Very good service

Sheila - 14/02/2018

Cannot see any signs to show that has been downsized

Sandra - 13/02/2018

Very happy with my ring now it fits properly and will definatly use this service again

Elizabeth - 12/02/2018

This service is so good, really highly recommend the Gemporia resizing team. Just received my Lehrer ring back, downsized. It still has all the engraving intact. Having taken jewellery to my local jewellers for resizing I can,t stress enough the value for money offered by Gemporia. Thanks team.

Margaret - 12/02/2018

Beautiful ring and now fits perfectly, I would recommend their resize service to anyone!!!

nicola - 10/02/2018

Excellent service & cheap too!!

Janet - 09/02/2018

I sent in 5 rings which I have always loved but were not right for the finger sizes - I sent them Special Delivery as two were Loriques and they arrived next day. The service let me know when they arrived in the department and were ready a few days later before being returned by courier. They are all really nicely done, polished, and I haven't noticed any joins etc. It was a nice touch to have a signed compliments sheet from the staff. Thanks again, Guys!

Helen - 08/02/2018

Pleased with every ring I've had re sized and the cost is a big bonus

Karen - 08/02/2018

Easy to arrange quickly done and redelivered

Sally - 08/02/2018

Excellent

Anonymous - 05/02/2018

Good price, quick response, good job, good comms. Will definitely use again would certainly recommend.

Carlien - 02/02/2018

A little slower than expected but ok. Resized from P-Q to J. Thought the left over gold would be put back in the ring but this does not seem to have happened. As I said the ring is painfully thin. Not sure it will wear at all well. Considering having extra gold put in.

Jeanne - 02/02/2018

Ring resized as requested.

Ian - 02/02/2018

Actioned very quickly. Thank you.

Davidina - 01/02/2018

excellent

Janet - 01/02/2018

Can't fault the work

Marilyn - 01/02/2018

Excellent service brilliant value

Christina - 26/01/2018

Absolutely lovely job that the 3rd ring i have resized, would highly recommend this service

Jacqueline - 26/01/2018

very happy

Anonymous - 25/01/2018

I was kept informed by email - you can't tell the ring was resized at all. Service was superb would highly recommend this team!

Lesley - 25/01/2018

Product is lovely just 1 slightly different coloured diamond but I love the ring

Julie - 23/01/2018

Sent a ring back for resizing, quick turnaround and helpful friendly response, very pleased overall.

christine - 16/01/2018

Excellent

Anonymous - 16/01/2018

They acknowledged when they received my product and kept me in the loop when they returned the product after resizing

Kumar - 10/01/2018

I have found the re-sizing service to be exemplary. I have used them twice now and would highly recommend them.

Diane - 09/01/2018

Perfect.

alison - 29/12/2017

Re size was done within a few days and fitted perfectly very happy customer

Adela - 21/12/2017

Very pleased

Jacqueline - 20/12/2017

Excellent quick service with emails giving progress. Ring resized to a high standard. Wouldn't hesitate to use this service again and will recommend to friends. Can now wear my lovely ring without the fear of losing it.

Joanne - 19/12/2017

Have used this very convenient and well priced service a lot. Prompt work and return. Very obliging craftsmen. Will use again, and recommend. Particularly appreciate Gemporia code labelling attached to individual pieces after resize and before return.

Wendy - 19/12/2017

It was a perfect fit and it arrived within the week.It sparkled at the Christmas party!

Michelle - 19/12/2017

Really pleased very good valu & fast returne

Sandy - 14/12/2017

Great job. Great fit. Thanks!!

Audrey - 12/12/2017

When I know I need a re-size - and I'm buying something I am positive I am going to keep - I would like to be able to request a re-size at the time of ordering - I would be willing to pay any additional cost for the convenience of not having to send the ring straight back to you!!

Paula - 07/12/2017

Great job done! - only thing is for a day or two I was not sure they had received items and I had to phone them. No email was sent for a few days. I'm very happy with the resizes and I am sure they polished a scratch out too.

Helen - 06/12/2017

Lovely ring l feel proud to wear it 😊

Linda - 05/12/2017

Great service at a fab price

Judith - 04/12/2017

Excellent workmanship

Lee - 04/12/2017

Andy did a great job at resizing my champagne diamond ring, wouldn't have known it had any work done to it at all!

Leo - 01/12/2017

Very pleased, no join visible.

Anonymous - 29/11/2017

Always received prompt service from the resize team. Good workmanship at a good price.

Anonymous - 28/11/2017

Perfect resize.

Anonymous - 26/11/2017

I love this service...and have found that I am no longer stuck with ordering my size as I know Gemporia are quick, reliable and very reasonable.

Deborah - 25/11/2017

Excellent work and a quick return

Jayne - 23/11/2017

My ring fits beautifully.

Hannah - 20/11/2017

A lovely job , my ring is now a perfect fit. Quality workmanship. I would like to thank the craftsman or woman who carried out my resize for me.

Janet - 18/11/2017

quick and very reliable service - will use again

Muriel - 18/11/2017

Perfect resize. Hand written personal thank you for using their service.

Linda - 17/11/2017

Excellent personalised service - a note enclosed signed by the person completing the work. Both rings fit perfectly and both resized so much cheaper than on the High Street!

Shona - 16/11/2017

No problems with the re-sizing. As expected.

Madeleine - 16/11/2017

Brilliant fits perfect

Rebecca - 15/11/2017

Shanks could do with being a bit more sturdy (thicker) But thank you

Evelyn - 15/11/2017

This is the first ring I have resized with gemporia .... your service is quick an£ very efficient ..thankyou

Lizzie - 14/11/2017

Really good service with speedy turn round time. Having all my Gemporia size N rings from previous years ( when there wasn't as much choice in sizing as there is now) sized up so I can wear with a bit more comfort! Shame you can only resize Gemporia bought rings - I have one or two from St.elsewhere that could do with attention.

Judith - 12/11/2017

A very quick turn around.

Jayne - 11/11/2017

Perfect as requested

Peter - 11/11/2017

Very good

Pat - 10/11/2017

Fast and efficient service on the resizing of my absolutely gorgeous ruby ring

Ann - 08/11/2017

The re-sizing was it's usual superb self. Only taking a few days and enabling me to wear my latest favourite ring!

Deborah - 08/11/2017

Really good turnaround time for my ring resize, thank you

Heidi - 02/11/2017

Excellent

Anonymous - 01/11/2017

Really good job would never know it had been done.

Charles & Theresa - 30/10/2017

Resizing was good but unfortunately one ring looked decided duller possibly due to heat during resizing. However Gems offered to put it right.

Ann - 30/10/2017

Excellent

Anonymous - 30/10/2017

I had my ring made smaller.excellent job and such a good price.

Ann - 27/10/2017

Fits perfectly and my ring sizer was returned too and within a week

Anonymous - 24/10/2017

Very prompt service

Anne - 23/10/2017

a perfect resize

Fiona - 21/10/2017

Excellent

Anonymous - 20/10/2017

My Wife loves the resize.

Anthony - 20/10/2017

The Malawai and Diamond ring will delight my sister on her birthday in January.

Zoe - 20/10/2017

Great fit and exactly my size for a very affordable price.

Andrea - 15/10/2017

Amazing work by the resize team I can’t tell how or where they did it

Carol - 13/10/2017

the re-size is great, shame about the journey getting there, first time I have used this

pauline - 12/10/2017

Delighted that I had it made smaller-it's perfect

Irene - 11/10/2017

This is the first time I've used this service and it's brilliant! Quick service and very reasonably-priced :-)

Verity - 10/10/2017

I had taken my ring to a shop to have made bigger, they shattered the diamond on the inside and I don't think the size altered? sent the ring back to Gemporia and they did a wonderful job and they put a new diamond in. The ring feels great on, I have been married 3mths and haven't been able to wear my wedding ring, not it doesn't come off. Thank you wonderful service as always.

Christina - 07/10/2017

Ring was increased by a few sizes and was returned very quickly. Really pleased with the work carried out.

Lynn - 06/10/2017

The service and quality of the work is fantastic. I have had a number of rings resize and they have come back a perfect fit and so quickly I was shocked at the speed. You could not get this done at a better price. In the past, in my home town I have paid £50 for the same service and it's taken 2 weeks to get them back. Amazing Gems, Thanks.

Sheila - 06/10/2017

The resize was carried to very high standard and I would recommend this process to anyone if the rings purchased are suitable to be adjusted

Carol - 05/10/2017

A really wonderful job, thank you to all.

Anonymous - 04/10/2017

So glad that Gemporia offer this in house service now at such a good price. It means if I see a ring at a really great price drop and it's not my size I can still buy it and not spend a fortune resizing it.h

Rowena - 04/10/2017

It was excellent work, and I am thrilled with both rings :)

Michelle - 03/10/2017

Really good and useful service

Judith - 03/10/2017

Excellent

Monireh - 02/10/2017

I am very pleased with the resizing service.

Lydia - 02/10/2017

See previous request

Evelyn - 02/10/2017

Although to the size. It would be better if extra was added rather than stretching and compromising the integrity of the shank

Evelyn - 02/10/2017

so very very happy ring size correct and fits perfectly will use service again when necessary

Geraine - 29/09/2017

too longer that anticipated but good result

Sue - 27/09/2017

Used this resize service several times now and always been pleased with the quality of workmanship and the affordable price

Gill - 27/09/2017

Very efficient would definately recomend

Nicola - 26/09/2017

The resizing was perfect.

Carol - 25/09/2017

Best service

Robert - 22/09/2017

Very good service

Robert - 22/09/2017

I sent in my diamond ring to be sized down by one size. Not only did they do this incredibly quickly, but they also put in a diamond to replace one that had fallen out. A+++++ service from gemporia

Amy - 21/09/2017

Don't panic if your item doesn't come back in 5 to 10 days . I think the wording in that is a little optimistic. Never the less I'm very happy with my ring being resized

Anonymous - 20/09/2017

Very pleased with my ring re-sizing, what a difference, I can wear it easily now.

Diana - 20/09/2017

Glad to receive My rings back having done a great job reducing the size for Me and so reasonable.

Jan - 20/09/2017

Excellent

Ivor - 20/09/2017

First time I have used this service. Excellently done, excellently priced. Will you again

Marion - 15/09/2017

The resizing service as always is outstanding!

Claire - 15/09/2017

Fantastic job

Marianne - 15/09/2017

Excellent

Cheryl - 14/09/2017

They did a brilliant job.

Julian - 14/09/2017

I posed a bit of a challenge with these ring resizing because of their age - pre 2010 new computer system!- so it took a while longer than normal as there was no product code - did a great job though so thank you.

Judith - 12/09/2017

Fantastic job

Anne - 07/09/2017

All looks perfect

Anonymous - 05/09/2017

Even though the resizing is a very good fit the time i waited for my rings to be resized was almost 3 weeks.

Denise - 04/09/2017

Excellent service many thanks

Debi - 04/09/2017

Fantastic thank you x

Jacqui - 02/09/2017

Fine

Elaine - 02/09/2017

Takes longer than I thought, but worth the wait.

Mary - 01/09/2017

Excellent service

carol - 01/09/2017

Service is good

Jane - 30/08/2017

Excellent

Ruth - 26/08/2017

Outstanding service which I use LOADS

Claire - 25/08/2017

Was always disappointed when my ring size-JK wasn't an option. Having used the resize facility twice now, will never be disappointed again. Great service. Very quick turn-around. Perfect. Thank you Gemporia.x

Anne - 24/08/2017

Very well done

Avril - 24/08/2017

Excellent service, prompt and good price Too!

Gill - 24/08/2017

the resize on my ring was excellent the only problem was that after I had checked with the call centre I included the resize in a returns package I expected an e-mail from the resize team which never happened called a couple of times for an update but only got promises of a call back which didn`t happen however my ring did eventually arrive

Shona - 24/08/2017

Excellent they did a lovely repair and extremely good price

Sharon - 24/08/2017

Thrilled there is now a resize department. No challenge seems too big for them!

Donna - 24/08/2017

I would like items re-labelled with Gemporia code etc after re-sizing is completed. This is a useful service. Not every craftsman does this, and I would like re-labelling to be done as a matter of course. I like the little note the craftsman leaves when returning the items! The Re-sizing Department gives very good and a quality service.

Wendy - 21/08/2017

Awesome! Really good service. I've used it twice & would highly recommend

Clare - 19/08/2017

Even more stunning than the image on the website.

Shelley - 18/08/2017

Excellent service

Anonymous - 15/08/2017

Perfect, excellent service. Thanks

Sheila - 10/08/2017

very pleased with my resize

Lynne - 10/08/2017

Cannot see the join no matter how hard I look. More than happy-thank you.

Noreen - 09/08/2017

a good job .fast turnaround .brilliant

Susan - 09/08/2017

Very tidy resize

Nicholas - 08/08/2017

Everything was perfect.

Jan - 03/08/2017

Fantastic, perfect fit.

James - 02/08/2017

Excellent service

Claire - 26/07/2017

Very fast turn around and I was kept informed when it arrived for resizing/when it was being resized/when it was due to arrive back with me. Perfect job done - thank you.

Janice - 26/07/2017

Excellent

Zoe - 25/07/2017

Amazed at the quality and price

Christina - 24/07/2017

Fab service no hassle all returned as size requested

Mark & Lisa - 23/07/2017

Gemporia re-sizing is perfect. It's quick, easy to use - just follow the instructions and send off your jewellery (using special delivery so it's insured - cos about £6.50). My ring was returned in double quick time and the workmanship is perfect. They'll even get your jewellery hallmarked again if the re-sizing removes or distorts the hallmark. I don't know of any highstreet jeweller who does that!

Clare - 23/07/2017

great service. definitely recommend and will use again.

Anne - 22/07/2017

Gemporia recommended a re-sizing service in Birmingham before they opened their in-house department, which was very efficient, well-priced and proficient. The in-house department is just as good and as I always have to have my rings made larger I have used them a lot. The re-sizing charges are fair, the turn-around time is prompt, and the staff are helpful when needed.

Wendy - 21/07/2017

great job by Immie - thanks

Anonymous - 21/07/2017

Brilliant job, could not be bettered, and it was a big downsizing challenge too. So very glad Gemporia are now doing their own resizing.

Donna - 21/07/2017

Excellent

Anonymous - 20/07/2017

You need to improve your ring size app

Richard - 20/07/2017

Great service and very reasonable thanks

Anne - 18/07/2017

Excellent

Maureen - 18/07/2017

Excellent

Claire - 17/07/2017

First time I have sent a ring to Gems for resizing and it definitely will not be the last. Quick and let me know when they received ring and when they were sending it back. Very good price and fits perfectly. Wish they would set a gemstone into a ring now as I have a pendant I would love to be a ring and Jewellers want a fortune to do this!!!

Donna & Duncan - 14/07/2017

Fantastic service. Good communication. So pleased I could get the ring I love resized. Thanks gems!

Diane - 14/07/2017

Excellent

Karen - 13/07/2017

I am surprised at how easy this was! Totally recommend

Clare - 13/07/2017

Fast delivery good service

Iris - 12/07/2017

A most beautiful Peridot Stone - love the design, but wish the actual ring had been stronger, as is very delicate. The re-sizing service was excellent, as were the Staff who dealt with my request.

Marian - 11/07/2017

Perfect!

Claire - 10/07/2017

EXCELLENT SERVICE - QUICK TURN ROUND

Gillian - 09/07/2017

Sent ring back for 're size, came back quickly and fits perfectly thank you

Adela - 08/07/2017

This was a blip in the usual excellent Gemporia service. The ring was sent Special Delivery on Thursday June 1st 2017. It guarantees next day delivery, so I was surprised that the email saying the ring had been received came on June 13th, twelve days after they received it. On June 16th I had another email asking me to add card details to my account so the ring size could be charged - this is unnecessary as you can request funds via Paypal which is what I have registered with the account. For the sake of getting the ring back I phoned up and gave my card details, and asked what was taking so long. To their credit, they were just as perplexed as I was about how long this was taking. They refunded the resize and gave me a £10 store credit. On June 23rd I had a dispatch email for the ring being redelivered the right size. I was so surprised by this experience. Previously, when the resizing happened in the Birmingham Jewellery Quarter, I sent three Gems TV rings to be resized and all three came back within a calendar week. So to have this in-house resizing take nearly four weeks was perplexing.

Lisa - 06/07/2017

Both rings resized and fit comfortably, however the 1/2ct diamond ring has two diamonds on the edge of the setting that have since gone dull. Presume this is due to the heat. One of the fancy diamonds, cognac colour, looks like a 'dirty' bit on the ring and before it had a lovely sparkle. The rest if the diamonds are still stunning. Hey ho!

Anonymous - 04/07/2017

resize was well done

Christina - 04/07/2017

Perfect, thankyou so much

Jacqui - 03/07/2017

This is a friendly, outstanding service that I use alot

Claire - 03/07/2017

The resizing department is very professional, and give good advice as some Gemporia rings are difficult to make larger. Their service is timely, and their prices for all metals are competitive.

Wendy - 03/07/2017

Excellent. Gemporia Aftercare Customer Services kept me up-to-date with the resizing process.

Maureen - 02/07/2017

The resizing has made all the difference. Beautifully done and now I can enjoy my lovely rings. Thankyou.

Christina - 01/07/2017

thinking on would have liked to get the stone made into a pendant, but do not know if you do that service, thanks

William - 30/06/2017

Good job of resizing

Christina - 28/06/2017

This is a review for Gemporia resizing department. I have had several items resized, and I like the interest, care and quality of the jobs.

Wendy - 28/06/2017

Excellent

Linda - 27/06/2017

Slow but excellent value for money and Immie is AMAZING - truly gets customer service

Anonymous - 26/06/2017

Stones are not as good as rocks and co. Why put inferior stones in....id only send them back!! Saying that had some decent pieces though.

Anonymous - 25/06/2017

Outstanding service!

Claire - 23/06/2017

This service is fantastic. I have used it four times and have always been so pleased with their fast turnaround and quality of resizing. My only request would be that they email you once they have received your item to allow comfort that it was received as intended and perhaps in the same email provide and approximate return date. I think that's better than worrying if it arrived safely and instead of having to track via post office because you just like to know the intended vendor received it and will be acting further upon your resizing instruction on your valued jewellery. Thanks for offering us this fab service!! Can't beat the prices on resizing!!!

Cynthia - 20/06/2017

Residing is perfect.

Anonymous - 19/06/2017

The resizing was excellent but had aggro as one of the rings was a present from my mum & they wouldn't resize it under my account or using my card - so I had to have it resized on my mum's account using her card which was annoying

Lee - 19/06/2017

Excellent resizing but aggro as one of the rings was a present from my mum & they would only resize it on her account using her card which was a bit of a pain

Avril - 19/06/2017

Lovely to be able to wear them again.

Elizabeth - 19/06/2017

Great service and good speed of return.

Judith - 17/06/2017

Good but needs more quality checks

Andrew - 16/06/2017

very pleased with the service provided

Anonymous - 11/06/2017

Brilliant service

Nancy - 09/06/2017

yes the rings look great no problem love it and great price too

Augusta - 09/06/2017

Fab as always ... thank you **

Julie - 09/06/2017

The sizing was great, but i dont like the colour, its not like the colour when i first purchased it

Jacqueline - 09/06/2017

first class workmanship, low cost, quickly done, great service, but would still appreciate more TU large size rings being available for auction

Gill - 07/06/2017

Good

Sharon - 05/06/2017

Quick service, sent the ring off and very quickly had a reply to say the ring had arrived at their workshop. The ring was resized and sent back to me very quickly, the ring fits beautifully and I now have another beautiful piece of jewellery. I was also surprised at the price and very happy to pay £10.50 for a lovely job. Thank you

Patricia - 04/06/2017

Absolutely ecstatic with my ring!

Kimberley - 02/06/2017

My ring had been delivered on the 5th May but I didn't get an email until the 11th May saying it had arrived it then took another 2 weeks to resize it when I rang to see what was happening with my ring I was told it had to be sent away to be re hallmarked. It would have been nice if I could have been sent an email telling me that this was happening. I will not be using this service again.

Susan - 31/05/2017

Very pleased with the work carried out at such a reasonable cost.

Marilyn - 30/05/2017

Speedy service and a lovely fit, thank you ;)

Paula - 30/05/2017

1st service have used many times, highly recommend

Claire - 30/05/2017

Very pleased with the end result, ring fits great and the job was completed very fast. You can not see where the resize was done very pleased.

Dolores - 29/05/2017

Good quality ring. Shame zircons are not slightly larger. Resize was good, and now ring a perfect fit.

Julia - 26/05/2017

All done very nicely but I did put I as the size but they made them J - they come as J to K and I do have small fingers. Next time I will stress I as the right size. I had some resized before and they did make them I.

Jan - 25/05/2017

Seemed to take a while as I had to query what had happened, good when it finally arrived

Judith - 24/05/2017

Second resize from gemporia now. Excellent service and great job. Easy to use and saves hassle of jewellers. Thank you.

Joanne - 23/05/2017

I purchased a ring deliberately in a small size as that was the only size left and I loved the ring. Sent it off to be resized and cant believe the quality of the work carried out. Perfect. And now I can wear my beautiful ring. Thanks Gemporia!

Gillian - 23/05/2017

The resizing was swift and returned within the timescale provided. My wife needed resizing from n-o to a size K. Re stamped as well which re assured the quality and authenticity of the piece. An excellent service

Richard - 22/05/2017

fast service

Carol - 21/05/2017

Excellent.

Ann - 19/05/2017

Some rings have to be returned as it is down to personal taste but I have had some lovely jewellery at good prices. I personally prefer rings with a good amount of gold in them and not thin bands

Rita - 18/05/2017

Ring was resized really quickly. Excellent job. Thank u

Adela - 18/05/2017

Ok but I do wonder if when you resize upwards you actually add some gold OR just stretch the band... it always appears quite thin on return compared to rest of ring

Anonymous - 17/05/2017

excellent so impressed with this resize

Debi - 17/05/2017

Very pleased with my resized rings.

Anonymous - 15/05/2017

the service was quick and the cost was astonishingly low

Andree - 13/05/2017

excellent service and extremely reasonable. they made a lovely job of my ring . 5* rating.

Carol - 13/05/2017

Quick service with clear communication. Thank you.

Patricia - 12/05/2017

The ring looks great you would never no it had been resized

Mary - 10/05/2017

Got my beautiful Moldivite Ring resized. Excellent fit now. So Thank you Gems.

Isabelle - 09/05/2017

excellent service

Pamela - 06/05/2017

quick, efficent service

Alison - 05/05/2017

Very pleased with the resizing of my rings.

Julie - 04/05/2017

Absolutely delighted with this service. I was apprehensive to have my rings resized as I measure 6 1/2 with the ring guide and have previously purchased size N/O which have been to large. I do appreciate that designs differ affecting the size. I sent 3 rings and had them sized up to N/O and they are perfect. The cost is considerably cheaper than my local jeweller. So again Gemporia great value for money. I am using this service again today. Thank-you

Margaret - 02/05/2017

Great quality and very quickly!

Ella - 30/04/2017

Delighted!

Jan - 28/04/2017

absolutely beautiful the colour is amazing

Jacqueline - 28/04/2017

Csarite ring is amazing, well worth getting resized, resizing now in-house makes it so easy

Frank And June - 27/04/2017

Very pleased and so quick in being sent back.

Cynthia - 26/04/2017

Excellent

Mercedes - 23/04/2017

This was a resize for a ring bought as a gift. I have bought rings and taken them to local jewellers for resizing and paid at least twice Gemporia's price! Their service is excellent, fast and very reasonably priced.

Anne - 21/04/2017

Excelent work and good service

Margaret - 20/04/2017

Sized my ring up one. The process was very smooth and as always a pleasure to deal with. Thanks, Gems!

Anonymous - 20/04/2017

so pleased with my resized piece. Excellent communications and an excellent job done by the resize team and at such a brilliant price ! THANK YOU RESIZING TEAM SO MUCH !!

Julie - 20/04/2017

Prompt service liked the fact that I received emails to tell me how resize was progressing.

MArk - 15/04/2017

Disappointed. Charged for the resize when my instructions were not read properly and ring resized incorrectly...

Michelle - 15/04/2017

With the resize, the ring now fits perfectly and is a fantastic addition to my collection. Many thanks.

Paul - 13/04/2017

So pleased with the resize, no visible alteration marks, fits true to ring guide size.

Anonymous - 06/04/2017

First class service.

Barbara - 04/04/2017

Brilliant service ring resized within a week and only £12

Shona - 04/04/2017

A BUT against this my first re-size. The ring I sent to be re-sized was a lovely mid-silvery grey Labradorite stone with a nice bright blue flash. The actual re-size of the band (from P/Q to R/S) is absolutely fine and now fits my middle RH finger perfectly, but something seems to have happened to the Labradorite stone - it is now a much darker grey - almost charcoal - and the blue flash is considerably diminished. Was this caused by the heat used to re-size the band ? - if so it might be worth warning customers that this just might happen with certain stones. I will keep the ring as I still like the style and size, but not so happy as I was.

Anonymous - 04/04/2017

Rings fit lovely

Donna - 03/04/2017

Perfect

Jenny - 31/03/2017

Very pleased Gemporia are now doing their own resizing. The customer service throughout was superb, keeping me informed every step of the way, and the actual resizing is flawless. Overall the service, quality and pricing was terrific, and much better than what my local jeweller can do. I think they need to make customers more aware that this service is now offered: It means people can buy a ring a size up or down, knowing that it can easily be resized in terms of cost and convenience.

Donna - 30/03/2017

first time using the resize service, prompt and did as asked. excellent price

Anonymous - 24/03/2017

Would deffo recommend using the Gemporia resizing service, only cost half of what I've paid at my local jewellers previously. Job was done in a day and back to me the next, really well done as well....thanks to Andrew :-)

Tracy - 24/03/2017

Fast turnaround - excellent work - very pleased

Avril - 21/03/2017

Reshape to correct size . Super job. Emerald undamaged. Very happy with service and will still continue to use Gemporia and happily recommend to friends and family.

June - 21/03/2017

Would highly recommend this service. I was reassured to receive an email acknowledging receipt of my ring, a nice customer service touch which I appreciated as I was not expecting it. My ring was upsized 3 sizes with immaculate workmanship at very reasonable charge, and was back with me - on my finger - in less than 3 days. I am very impressed, and I now have confidence to bid on rings which are only available in smaller sizes knowing I can so easily have them upsized, where in the past I would have regretfully let them pass. Thank you.

Gill - 15/03/2017

I sent 4 rings to be resized on Monday and received them back on Thursday I cannot see any marks where they have been resized and it only cost me £12 a ring I am really impressed with this service

Janet - 14/03/2017

Very pleased with the service and speed the resizing was done also appreciated the rings being delivered to my door. Thank you

Marilyn - 14/03/2017

Why did I wait so long to take advantage of Gems resizing opportunities. I kept the flyer that is always in my purchase box, filled it in, sent three rings at once, received email comfirmation of its arrival and another follow up email when shipped. All three rings were back to me within a week !! I had taken one ring to another local Jeweler and they wanted almost four times the amount to do just one ring, and the. Said it would be tricky to do, but not for my incredible Gems team!!!! HIghly, highly recommend this option, I will certainly never let a ring not being in my size stop me again from ordering in an auction. It was so easy, so inexpensive, and so fast, but most of all SO WORTH IT!! Thanks as always my Gems family, I am thrilled, and my highest expectations were again surpassed!

Cynthia - 13/03/2017

fast service, professionally done

Brenda - 12/03/2017

I needed my ring resized and the instructions to do so were simple to follow. The whole buying process has been effortless. Thank you!

Zoe - 10/03/2017

I am very pleased with the resized rings. Definitely worth it! Very efficient and professional service. Thanks Gemporia.

Aarti - 08/03/2017

Fits like a dream now, quick and really simple to have done, can highly recommend this way to have your rings resized.

Lorna - 04/03/2017

I received my resized Thai ruby ring within a week and it was perfect. Thank you Gems !!

Patricia - 03/03/2017

Perfect and very professional, received resized ring in a matter of days. That's great Customer Service.

Melvyn - 02/03/2017

I've already given you feedback- about 7-10 days ago!

Aileen - 21/02/2017

I sent in 3 gold rings to be resized & was very pleased & impressed with this service . The whole process took about a week & was much cheaper than my local jeweller would have been .

Carol - 20/02/2017

Excellent, as always. Communication A☆.

Alexandra - 14/02/2017

re-sizing excellent - very good value and quick service. Only wished I had asked silver ring to be rhodium plated.

Jane - 10/02/2017

Love this new facility - very quickly processed and resizing at a good price - thanks once again Gemporia!

Judith - 07/02/2017

I've had my eye on this ring for ages but it was only available in one size smaller than I take. I finally decided just to buy it and have it resized to fit - perfect!

Nicola - 06/02/2017